HIRA

코로나19 대응을 위해 한시적으로 허용된 전화상담·처방에 대한 병원급 의료공급자 인식과 만족도에 관한 연구

  • 612
  • 482
Metadata Downloads
Type
Article
Author(s)
유혜림김수민박춘선김지애
Issued Date
2021-05-31
Keyword
COVID-19 pandemicTeleconsultationTelemedicineFocus group interview
Abstract
Background: As of February 24th, 2020, teleconsultation using telephone was temporarily allowed to respond coronavirus disease 2019 (COVID-19) pandemic. This is the first case allowing teleconsultation between patients and healthcare providers and they came to experience telemedicine despite its temporary allowance during the COVID-19.
Methods: This study was conducted to examine the acceptance and satisfaction of healthcare providers at hospitals on the teleconsultation program. For doing it, we adopted the focus group interview and individual in-depth interview with healthcare providers on experiences and acceptance to teleconsultation.
Results: In general, healthcare providers presented low acceptance to teleconsultations due to concerns mainly on safety and effectiveness. However, it is notable that healthcare providers presented greater acceptance to teleconsultations when they were provided a guideline from an organization that they worked for regarding the type of patients whom teleconsultation can be offered, clear procedure of reservations and check-in for teleconsultations, days of supply for prescription, and receipt of prescriptions than those without a guideline.
Conclusion: The finding from the study suggested that a teleconsultation program needs to be systemized with guidelines on the situation, the scope, and a target population, such as the elderly population, established relationship between patients and doctors, and the place of provision and reception of teleconsultation. It is also important to streamline procedures for the provision of teleconsultations. For delivering teleconsultations in a more effective and safe way, the adoption of telecommunication technologies enabling visual explanations and observation should be considered as the telephone is the most limited mode of delivering teleconsultation. Last but not least, monitoring and evaluation of teleconsultation should be implemented to improve patient safety and quality of care.
Publisher
심사평가연구소
DOI
https://doi.org/10.52937/hira.21.1.1.36
URI
https://repository.hira.or.kr/handle/2019.oak/2560
Alternative Title
Perception and Satisfaction of Healthcare Providers at Hospitals on Temporarily Permitted Telephone Consultations during COVID-19 Pandemic
Publisher
심사평가연구소
Location
KOR
Citation
유혜림. (2021-05-31). 코로나19 대응을 위해 한시적으로 허용된 전화상담·처방에 대한 병원급 의료공급자 인식과 만족도에 관한 연구. HIRA Research, 1(1), 36-49. doi: https://doi.org/10.52937/hira.21.1.1.36
p-ISSN
2765--6764
Appears in Collections:
HIRA 발간 > 1. HIRA Research
공개 및 라이선스
  • 공개 구분공개
파일 목록

열람하신 정보에 대해 만족하십니까?

기타의견

Items in Repository are protected by copyright, with all rights reserved, unless otherwise indicated.